This research is an exploratory study of a study company’s ERP implementation experiences. Market factors are driving the change. The business processes and system must be changed for the profit growth. The study company was also facing numerous problems with the legacy system thus tried to find a best solution to solve these problems they faced.

Top management viewed the Dealer Business System (DBS) as an opportunity to do things in a better way and differently. The other benefit was to improve the communications link with manufacture.
This study revealed the tasks performed, time input and human resources devotion through the five stages of project preparation, procedure review, pre-production, go live and post implementation. Time devotion of implementation team was the major factor to be discussed the relationship with end user satisfaction and project performance improvement.

The critical success factors instruments of Bailey Pearson, Ive et al and the study of DeLon & McLean were adopted to develop the questionnaires for end users and project team members. End users were asked to describe their satisfaction with four constructions of system quality, information quality, user training and individual performance. The project team members were asked to provide their opinion for the implementation performances.

The analysis result from user satisfaction showed that the time devotion was positively related to the individual performance on job quality improvement and satisfy job requirement. For the performance aspects, time devotion was positively related to the information integration that was recognized by all team members. A number of managerial suggestions were identified in the implementation activities from the aspects of top management support, implementation plan, user involvement and influence, project team, consultant support, user training, regular meeting and avoid parallel run after implementation.

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Ensure successful implementation of ERP project is not an easy task. This research does not produce the general results but provide the valuable insight into ERP implementation issues in this business.

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from : http://thesis.lib.ncu.edu.tw

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